We are committed to making your visit as enjoyable as possible

BOX OFFICE HOURS & LOCATION
Jefferson Center Box Office is open Monday-Friday from 8:30am-4:30pm, and is open 2 hours prior to all ticketed events. Generally the Box Office will be closed on all bank holidays. If the Box Office is closed, we will indicate the closure on our voicemail recording, 540-345-2550. The Box Office is located inside the main entrance to Jefferson Center, on the first floor adjacent to the 541 Luck Avenue entrance. Click here for directions.
 
FREE PARKING
Parking is free at Jefferson Center and is available in the Jefferson Center located along Luck Avenue, across from the main entrance. Parking is typically readily available, however at times it may limited based on the event. Parking lot attendants will be present on most event nights to direct you. Handicap accessible parking is available directly in front of the main entrance, as well as in the main parking lot.

DISABLED ACCESSIBILITY
Handicapped accessible seating is available inside Shaftman Performance Hall in Row L and Row X. Wheelchair seating is also available. Please inform the Box Office when making reservations if you require a wheelchair space. An usher or House Manager can assist you to your seat. Handicapped facilities are available in all rest rooms in Jefferson Center and handicapped parking is available at the main entrance in the parking circle, as well as in the main Jefferson Center lot located on Luck Avenue.

FOR THE HEARING IMPAIRED
For patrons with hearing impairments, lightweight headsets are available from House Managers at the Front of House Office before each performance. A photo ID will be required and can be retrieved from a House Manager at the end of the performance upon returning the headset.

WEAPONS FREE FACILITY
Jefferson Center is a weapons free facility. All weapons, including concealed firearms, are prohibited on Jefferson Center property.

CLICK HERE For Rules & Regulations related to shows presented inside Elmwood Park

FREQUENTLY ASKED QUESTIONS
 
How do I purchase tickets?
Tickets may be purchased online by clicking here and selecting the show you with to purchase. In the event page select the buy tickets button in the top left portion of your screen. Patrons may also purchase tickets by phone by calling the Box Office at 540-345-2550. Tickets can also be secured in person by visiting the box office at 541 Luck Avenue, Roanoke, VA. (click here for directions) Tickets will be priced the same for each purchase option. The box office accepts all major credit cards, cash or checks.
 
What can I expect if there is inclement weather?
Because many Jefferson Center performances are part of a larger nationwide or worldwide tour for most artists, we must leave the decision to cancel a show due to inclement weather up to the performing artist. Likewise, it is up to the discretion of the performing artist to reschedule a show. If a show is cancelled due to inclement weather Jefferson Center will update the event page on this website, post the cancellation on our Facebook page and also the recording on the box office phone line. If a show is cancelled we will offer full refunds to anyone who has purchased tickets. If the show goes on as scheduled despite inclement weather, no refund will be issued. If a show is rescheduled by an artist, patrons may receive a refund for their ticket if they are not able to attend the concert on the rescheduled date.
 
Can I bring my camera and take photos/videos during the performance?
Jefferson Center's house policy is that no photography, flash or otherwise, is allowed in Shaftman Performance Hall.  We strive to create an environment where the memories are captured with your senses, instead of your technology.  However, allowing photos/videos at a performance is ultimately left up to the performing artist. Generally artists do not allow recording devices at their shows, however feel free to call our Box Office at any point before a show if you have questions about bringing a camera to an event or ask an Usher on the night of the event.


If you are planning on visiting Jefferson Center for a performance or another event and have questions, please contact Ian Fortier, Box Office/Guest Services Manager at 540-343-2624 ext 218 or ifortier[at]jeffcenter[dot]org